This notice provides information about the processing of your personal data by the Volvo Group.

The Volvo Group may process personal data about you, if you act as an individual who comes into contact with the Volvo Group, or if you are or have been the employee of a company that comes into contact with the Volvo Group, as a business partner.

Identity of the controller

Volvo Group Australia Pty Ltd (ABN 27 000 761 259) or its related bodies corporate, including Volvo Lastvagnar AB, Volvo Bussar Aktiebolag, Volvo Construction Equipment Aktiebolag, AB Volvo Penta, Renault Trucks Defense, Renault Trucks SAS, Volvo Financial Services LLC, WirelessCar Sweden AB and AB Volvo (jointly referred to as “VOLVO”, “Volvo Group”, “we” or “us”), as controllers of personal data, are responsible for the processing of personal data that relate to you under applicable data protection laws and regulations.

If you have questions regarding the processing of your personal data, please contact VOLVO’s data protection officer at the contact details set out below in this notice.

VOLVO may process a range of personal data including all or a part of the following categories of personal data. Please note VOLVO may not necessarily process all personal data listed below and that the list is non-exhaustive:

  • Contact data, such as name, email address, postal address, telephone number
  • Organizational data, such as company name, job position, place of work, country.

VOLVO will process your personal data for a range of purposes including those listed below. Please note that the examples listed under each purposes are non-exhaustive.

  • Legitimate interests. VOLVO’s legitimate interests include the interest to manage its daily operations according to lawful and fair business practices including managing its relationships with its business partners in order to perform contract(s) or arrangements for co-operation to which you or your employer is a party and/or to take steps necessary prior to entering into a contract with you or your employer.  Example, VOLVO will need to know your preferred language, to be able to communicate properly with you in day to day activities.
  • Promotional communications and marketing purposes such as the sending of VOLVO’s periodic newsletter/magazines, information on our services, promotional and advertising material, invitations to events organized by us or from third-party companies with whom we collaborate.
  • Surveys purposes, such as end customer satisfaction surveys, dealer satisfaction surveys, product quality surveys, process improvement surveys.

VOLVO may obtain your personal data from yourself and your employer. We may also obtain your personal data from third parties with whom we do business, including the company that has sold or rented to you a VOLVO product or service.

Some personal data might also be automatically generated from VOLVO’s IT-system, or equivalent, when you are creating or using access to online services provided by VOLVO.

Some personal data is necessary in order for VOLVO to interact with its business partners and the members of the public coming into contact with VOLVO. Not providing personal data may inhibit or prevent the handling and delivery of the information, products or services that you or your employer might expect from VOLVO. 

VOLVO may share your personal data with Volvo Group companies, including Volvo Group companies located outside of Australia.  VOLVO may also share your personal data with third parties, including third parties located outside of Australia if necessary to fulfill the purpose for processing the personal data or any reasonably expected secondary purposes, or where required or authorised by applicable law or regulation. Such third parties may include:

  • Independent dealers, such as Volvo Group’s private dealers for the purposes of managing and developing the business relationship with a customer or a customer lead;

    Professional advisors such as insurers, lawyers and other professional advisors in connection with insurance claims, audits and the receipt of advisory services.

    Counterparties and their advisors, such as in connection with business transactions and other projects or collaborations (including merger and acquisition projects).

    Emergency service providers, such as the police, fire brigade, ambulance and roadside assistance to protect the vital interest of you and other such as in connection with emergency assistance.

    Law enforcement, regulatory authorities and other public and judicial bodies in connection with legal obligations such as court orders or legal reporting requirements or if considered necessary in exceptional cases to protect the vital interest of you or others.

VOLVO will take reasonable steps to ensure that appropriate safeguards are in place which provide adequate levels of protection of your personal data as required by applicable data protection laws when sharing your personal data with Volvo Group companies or third parties. For example, this may include the use of intercompany or external data processing agreements or such other mechanisms in compliance with applicable data protection laws.

VOLVO will keep your personal data as long as required to fulfill its legal or contractual obligations taking into account for example the contractual period, warranty and product liability requirements, and no longer than is required for VOLVO to fulfill the purposes for which the personal data was collected.

You have the right to request from VOLVO information about the personal data processed about you and access to such personal data. You also have a right to request rectification of your personal data if this is incorrect.

If you would like to request access to, or correction of, your personal data, or have queries or complaints regarding the processing of your personal data, please contact VOLVO’s data protection officer at:


Address:           41 Bivouac Place, Wacol Qld 4076

Telephone:        +61 7 3718 3500

If we fail to adequately address your complaint within 30 days, you may lodge a complaint with the Australian Information Commissioner (telephone: +61 1300 363 992 or email